Cancellation Policy

Buyer-initiated cancellation

You can cancel an order free of charge any time before the seller marks it as shipped. Once shipped, the cancellation is treated as a return — see the Returns Policy.

Seller-initiated cancellation

If a seller cancels a confirmed order (for reasons including stock-out or an inability to service the pincode), you receive a full refund to your original payment method and — as an apology — a SociMart credit note usable on your next order. The seller's performance metric is also debited.

Inspection request cancellation

You can cancel an inspection request at least 24 hours before the scheduled datetime for a full inspection-fee refund. Cancellations within 24 hours forfeit the fee since the inspector has already been dispatched.

How to cancel

Open the order or inspection request in your dashboard and tap Cancel. You'll see the applicable refund preview before confirming.