Shipping Policy · <PENDING FROM USER>

Fulfillment model

SociMart is a marketplace in which each seller ships their own orders. SociMart does not operate warehouses or its own logistics fleet in this phase. Sellers commit to the timelines below and are held accountable via our seller performance metrics.

Delivery timeline

Standard delivery: 3-10 business days from order confirmation, depending on origin and destination pincodes.
Expedited delivery: offered by select sellers on select products at an additional fee shown at checkout.
Same-day: available only in select serviceable metros and only from sellers with same-day capability.

Pincode coverage

We serve pan-India except: restricted-access zones notified by the Government of India, and pincodes where no logistics partner delivers. If your pincode is not serviceable you'll see this at checkout before payment.

Shipping fees

Fees are calculated at checkout based on the seller's shipping mode and destination pincode. All fees are visible before you pay — SociMart does not add unadvertised charges.

Cash on delivery

For this MVP phase, COD is not available. All orders are prepaid via Razorpay or Cashfree.

Tracking

You'll receive a tracking link if the seller uses a courier that provides one. Not all small-batch sellers have tracked shipping — in that case you'll see a shipment confirmation but no tracking link.

What if my order is delayed?

If your order has not shipped 3 business days past the seller's committed dispatch date, contact support@socimart.com. If it has not arrived 5 business days past the promised delivery date, you may raise a dispute — see Returns Policy.