Refund Policy · <PENDING FROM USER>

Refund method

Approved refunds go back to your original payment method — card, UPI, netbanking, or wallet — via the same payment gateway that processed the payment. RBI regulations do not allow refunds to a different account.

Refund timeline

SociMart initiates the refund within 5-7 business days of approval.
Your bank/wallet typically credits the amount within a further 2-5 business days.
If it takes longer than 15 total days from approval, write to support@socimart.com with your order id.

Partial refunds

In damaged-but-usable cases where you elect to keep the item, we may agree with the seller to issue a partial refund proportionate to the damage.

Inspection fees

Inspection fees are non-refundable once the inspector has been dispatched. If you cancel an inspection request at least 24 hours before the scheduled datetime, the fee is fully refunded.

Failed / cancelled orders

If a payment succeeds but the order is never confirmed by the seller within 48 hours, we auto-cancel the order and the full amount is refunded to you within 5-7 business days without any request from your side.

Contact

Refund questions? support@socimart.com.