Customer Support
Last updated: 1 Aug 2026
Contact channels
- Email: support@socimart.com — response within 24 hours on business days.
- Phone: — live during Mon-Sat, 10:00-19:00 IST.
- In-app chat: open a support ticket from any order or product page.
Escalation path
- First-line Support — first response ≤ 24h.
- Team Lead — if not resolved in 3 business days, request escalation via reply.
- Head of Operations — if not resolved in 7 business days total, request final-tier escalation.
Grievance Officer (IT Rules 2021)
Under Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, SociMart has appointed a Grievance Officer to address user complaints.
Name:
Email: support@socimart.com
Response SLA: 15 days from receipt of a written grievance.
For fastest resolution, include your order id or listing id in every message.
Questions about this policy? Email support@socimart.com.