Returns Policy

Return window

You may request a return within 7 calendar days of delivery if the item is:

• Defective (does not function as described)
• Damaged on arrival
• Wrong item shipped (different from what you ordered)

Items sold as "used / open box" are only returnable under the defective ground.

Not returnable

• Change of mind after delivery (unless the seller offers a return window)
• Consumables and single-use products once opened
• Custom or made-to-order items
• Items visibly used beyond a reasonable inspection

How to raise a return

1. Open the order in My Orders and tap Return.
2. Pick a reason, upload up to 4 photos or a short video, and (optionally) attach a SociMart inspection report if you have one.
3. The seller has 48 hours to accept or decline. If declined, you may escalate to SociMart — we mediate on evidence.

Return shipping

• Defective / damaged / wrong item: shipping is paid by the seller via reverse pickup.
• Other approved returns: shipping is paid by the buyer.

Refund after return

Refund is initiated within 5-7 business days of the seller confirming receipt of the returned item. See Refund Policy for method and timing details.